Privacy Policy — Saonix
Effective date: 22 July 2026
Saonix ("Saonix", "we", "us") operates the Saonix app and related services — a solar marketplace, verified installer directory, market-rate service, and AI solar assistant for Pakistan. This policy explains what information we collect, why, and the choices you have. By using Saonix you agree to this policy.
1. Information we collect
Account information: name, email address, phone number, city, preferred language, account role (user, trader, installer, EPC company), and your profile photo if you add one. Passwords are handled by our authentication provider in hashed form — we never see or store your plain password.
Seller verification information: if you register as a trader, installer, or EPC company, we collect verification details such as CNIC number, NTN number, and photos of your shop or office. These are used only to verify genuine businesses, are stored in private storage, and are never shown publicly.
Marketplace content: product listings, rate cards, quotes, reviews, and messages you exchange with other users inside the app.
AI assistant content: the questions you send to the Saonix AI, including any photos (for example inverter error screens or electricity bills) you choose to upload for analysis.
Voice input: if you use the microphone button, your speech is converted to text by your device's browser speech service so you can send it as a normal message. Saonix does not record, store, or upload your audio.
Payment information: when you buy a plan we collect the plan, amount, payment method (JazzCash, Easypaisa, or bank), the sender account number you paid from, the transaction ID (TID), your unique payment code, and an optional payment screenshot. We do not collect or store card numbers or wallet passwords, and we never ask for them.
Technical information: basic device and log information (such as device type, app version, and error logs) used to keep the service secure and working.
2. How we use information
- To provide the app: accounts, marketplace, installer directory, market rates, chat, and AI answers.
- To verify sellers and installers so buyers can trust the badge.
- To verify and activate payments, and to prevent fraud and abuse.
- To send service messages such as one-time verification codes (SMS/email) and payment confirmations. We do not send marketing spam.
- To improve the assistant's solar knowledge and fix problems.
3. AI processing
Messages and images you send to the Saonix AI are processed by secure cloud AI infrastructure providers acting on our behalf in order to generate answers. Please do not include unnecessary personal or financial details in AI conversations. AI answers are informational only — see our Terms for the safety disclaimer.
4. What other users can see
Your name, role, city, and profile photo may be visible on your public profile only if your "Show my profile publicly" setting is on (you can turn it off anytime in Profile settings). Seller listings show the shop/company name and city. Personal phone numbers are not displayed publicly — contact and ordering happen inside the app.
5. Sharing
We do not sell your personal information. We share information only with: (a) service providers who run the app for us — hosting, database and file storage, cloud AI processing, and SMS/email delivery — under confidentiality obligations; (b) other users, only as described in section 4 and in your in-app messages; (c) authorities, when the law of Pakistan requires it.
6. Security and retention
Data is stored on secured cloud infrastructure with access controls; verification documents and payment screenshots live in private storage accessible only to authorized staff. We keep information while your account is active and as needed for legal, accounting, and fraud-prevention purposes, then delete or anonymize it.
7. Your choices — including account deletion
- You can edit your name, city, language, photo, and privacy toggle in Profile settings at any time.
- Changing your phone number always requires fresh SMS verification.
- Account and data deletion: to delete your Saonix account and associated personal data, email support@saonix.com from your registered email with the subject "Delete my account". We will verify the request and complete deletion within 30 days, except for records we must keep by law (for example payment records).
8. Children
Saonix is not directed at children under 13, and you must be at least 18 to register as a seller or to make payments.
9. Changes and contact
If we change this policy we will update the effective date above and, for significant changes, notify you in the app. Questions or requests: support@saonix.com. Saonix, Punjab, Pakistan.